Refund policy

Refund Policy

The Administrative Process

All Sales Are Final

All products sold through The Administrative Process are digital goods, delivered immediately upon purchase. Because these products are downloadable and cannot be returned, all sales are final and we do not offer refunds or exchanges once a download link has been issued.

By completing your purchase, you acknowledge that you are buying digital content, that access is granted immediately, and that you waive any right of withdrawal or cancellation that would otherwise apply once delivery has begun.

Where We Do Help

We stand behind every product we sell. Contact us and we will make it right in the following situations:

The file will not download or will not open. We will re-issue your download link or send the file directly.
You received the wrong product or the wrong tier. We will deliver the correct product at no additional charge.
You were charged more than once for the same order. Duplicate charges are refunded in full.
The file is incomplete, corrupted, or does not match its description. We will replace it, and if we cannot, we will refund it.

To request help, email us within 7 days of purchase with your order number and a description of the problem. We respond to all support requests within two business days.

What Is Not Covered

Change of mind after downloading
Purchasing a product you already owned
Buying the wrong tier when the correct one was available at checkout
Dissatisfaction with the depth, length, or approach of the material, where the product matches its description
Inability to access files due to your own device, storage, or software limitations

Every product listing states its format, page count or module count, and what is included. Please read the description carefully before purchasing and reach out to us with questions before you buy; we would much rather answer a question than process a dispute.

Chargebacks

If you have a problem with an order, contact us first. Filing a chargeback without contacting us delays resolution for everyone and may result in your being unable to purchase from us in the future. We keep records of all delivery confirmations and download activity and will provide them to your payment provider in response to any dispute.

Pre-Purchase Questions

We would rather you buy the right thing than the expensive thing. If you are unsure which product or tier fits where your business currently stands, email us and describe your situation. We will tell you honestly what to start with — including if that means a lower-priced product or the free checklist.